Category: News

Is CRM a business process?

In this paper, CRM is described as a macro‐business process and then the research methodology is presented. Next, a description of the strategic and opera...

When did IBM buy Lotus?

1995 IBM purchased the company in 1995 for US$3.5 billion, primarily to acquire Lotus Notes and to establish a presence in the increasingly important clie...

What are MAC levels?

DoDI 8580.1 defines the MAC Levels as: MAC I – Systems that handle information that is vital to either the operational readiness or mission effectiveness ...